ETOP (Export Top) Return, Refund, and Exchange Policy

ETOP (Export Top) , Return, Refund & Exchange Policy (U.S. Customers)

At ETOP (Export Top), your satisfaction is our priority. We offer a clear and customer-friendly Return, Refund, and Exchange Policy, designed to comply with U.S. eCommerce standards and ensure your shopping experience is safe and reliable.

Eligibility for Returns, Refunds & Exchanges

You may request a return, refund, or exchange within 30 calendar days from the date of delivery, subject to the following conditions:

• The item must be unused, in original condition, and returned with all tags, stickers, and labels intact.

• The item must be returned in its original packaging, even if the outer packaging is damaged.

• Proof of the issue (if applicable) must be submitted in the form of clear images or an unedited video.

• For damaged, defective, or incorrect items, please notify us within 24–48 hours of delivery to ensure fast resolution.

Recommended Practice

To protect your claim, we recommend recording a video when opening your package, especially if it appears damaged or tampered with.

Return & Exchange Process

• After reviewing your request, we will provide a prepaid return label (in approved cases).

• Once the item is received and inspected, you will receive:

  • A full refund (including shipping, if the product was damaged or incorrect), or

  • A replacement product sent to your original delivery address.

Timeframe

• All returns must be initiated within 30 days of delivery.

• Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Contact Information

To start a return or ask any questions, reach out to us:

• Email: support@exporttop.shop

• Phone : +15752137082

• Our telephonic customer support team is available Monday to Friday, from 10:00 AM to 12:00 AM (midnight) Eastern Time (ET). Please note that ET adjusts automatically for Daylight Saving Time. For customers in other U.S. time zones, here are the equivalent hours:

  • Central Time (CT): 9:00 AM to 11:00 PM

  • Mountain Time (MT): 8:00 AM to 10:00 PM

  • Pacific Time (PT): 7:00 AM to 9:00 PM

  We strive to provide timely support across all time zones.

  WhatsApp support is available 24/7. You can contact us anytime for any issue by clicking the WhatsApp icon available on our website, and we’ll respond as soon as possible.

Our Commitment

We are committed to delivering high-quality products and excellent customer service. If you’re not completely satisfied, we’re here to make it right.